This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us

The global services market is highly dynamic and evolving at a rapid pace. This is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is imperative to evaluate new technology offerings and different pricing models. Everest Group’s Provider Snapshots offer a holistic and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic market. These reports provide a fact-based view of leading providers across multiple dimensions.

Scope

In addition to leveraging our research expertise of over 30 years, the provider snapshots are based on the following sources of information:

• PEAK Matrix reports
• Proprietary databases
• Company filings

Contents

In this research, we analyze providers across the following parameters:

• Overview: a snapshot of providers’ financial performance, industry presence, geographic spread, function focus, and key industry clients
• Delivery footprint and headcount: graphical representation of providers’ delivery presence and headcount worldwide
• Key public announcements: a summary of important public announcements in the last one year