Process mining is a software product that analyzes process-related information from event logs generated by enterprise systems (ERP, CRM, etc.) to offer a fact-based approach to discover, monitor, and optimize as-is processes. It is a data-based approach to process optimization through applications and use cases spanning industries and process areas.

Process mining improves operational efficiency, process governance and compliance, and customer experience. To support enterprise objectives, providers are upgrading their process mining product capabilities and expanding their features and functionalities.

In this report, we analyze the process mining market, software providers, and third-party enablers (providers and system integrators). The report also examines market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape.

Scope

• All industries and geographies
• Process mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services

Contents

In this report, we examine:

• Process intelligence
• Process mining market overview
• Buyer insights
• Process mining solution characteristics
• Process mining product capabilities and trends
• Process mining provider landscape
• Market outlook for 2024-25

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management