Intelligent automation serves as the cornerstone of modern enterprises, reshaping operational landscapes and driving efficiency at an unprecedented pace. To remain competitive and efficient in today’s fast-paced business environment, enterprises seek solutions that enhance productivity and accuracy. With gen AI’s emergence, the automation spectrum has expanded, enabling enterprises to streamline complex tasks and drive operational excellence and strategic growth. Solution providers are acutely aware of the evolving enterprise needs, continuously refining their Intelligent Process Automation (IPA) offerings to meet these demands.

Everest Group defines IPA as the intelligent automation of business processes through a combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation.

This compendium features comprehensive profiles of 27 top IPA solution providers, along with an analysis of their products and services. IPA buyers will find the report useful in evaluating solution providers based on their specific requirements. Additionally, it will enable solution providers to assess how their products, services, advantages, and disadvantages compare with those of their competitors.

Scope

• All industries and geographies
• IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
• IPA services only: sourcing IPA services such as consulting, implementation, and maintenance
• This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals

Content

This report features 27 IPA solution provider profiles and includes:

• Company overview
• Recent deals and announcements
• IPA revenue and FTE mix
• Solutions portfolio

Membership(s)

Service Optimization Technologies (SOT)

Outsouring Excellence