Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. With the rise of digital technologies, especially Intelligent Automation (IA), organizations can achieve heightened levels of efficiency and productivity. Generative AI has accelerated automation evolution, leading to the development of newer and improved solutions that are more customized, flexible, and efficient. Solution providers are swiftly embracing a digital-centric approach known as Intelligent Process Automation (IPA) to address this growing demand. IPA has become a vital tool for businesses to navigate the complexities of the modern market with increased agility and clarity.

In this report, we examine 27 IPA solution providers and position them on Everest Group’s PEAK Matrix^® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.

Scope

• All industries and geographies
• IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
• IPA services: sourcing IPA services such as consulting, implementation, and maintenance
• This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals

Content

In this report, we examine:

• Everest Group’s PEAK Matrix^® evaluation of IPA solution providers, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers
• The IPA solution provider market’s competitive landscape
• Providers’ key strengths and limitations

Membership(s)

Service Optimization Technologies (SOT)

Outsouring Excellence