Africa is poised to become a key IT-BP outsourcing destination, offering a vast, untapped opportunity for global services. A large young talent pool, multilingual capabilities, and significant cost advantages drive this shift. Africa's time zones, in proximity to the UK and Europe, coupled with government incentives to create jobs, further enhance its value proposition. Africa is also a prime location for impact sourcing, enabling businesses to integrate corporate social responsibility into their investment strategies.

While South Africa and Egypt have already established themselves as mature outsourcing hubs for global service delivery, emerging locations such as Kenya, Ghana, Morocco, and Rwanda are steadily gaining momentum.

As companies explore these promising markets, they must identify the unique opportunities that different African countries present, while also considering the risks associated with operating in the region.

Scope

• Industry: global services
• Geography: Africa

Contents

In this report, we analyze 14 African countries for IT-BP services delivery on various parameters, including entry-level talent pool (tertiary graduates), employed talent pool, maturity of global delivery, financial attractiveness, multilingual capabilities, and overall risk.

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Sourcing and Vendor Management