The Banking and Financial Services (BFS) industry is adapting to swiftly evolving macro, consumer, advisor, employee, competitive, and regulatory dynamics while navigating cost pressures. To overcome these challenges, BFS enterprises must transform rapidly and implement integration initiatives. These initiatives will increase operational efficiencies and enhance end-user experience.

Today, this evolution’s cornerstone lies in the strategic pivot toward optimized servicing capabilities via digital integration, manifesting across two key dimensions: front-back integration and Data and Intelligence (D&I) integration in operations. These processes allow enterprises to ensure a unified customer experience and drive efficiency and agility throughout operational workflows.

In this report, we explore the necessity of embedding D&I into business processes and examine D&I adoption’s current maturity in BFS enterprises.

Scope

• Industry: BFS
• Geography: global
• Service: BFS-BPS

Contents

In this study, we explore the following questions:

• What advantages does strategically leveraging D&I in BFS operations have?
• What are current and emerging D&I adoption themes in the BFS space?
• How can BFS enterprises prioritize relevant use cases to maximize the value realization for D&I investments?
• Why is there an urgent need to accelerate D&I integration amid prevailing macroeconomic scenarios?

Memberships

Banking Business Process

Sourcing and Vendor Management