In 2023, enterprises faced significant business and talent uncertainties, prompting them to rely on Recruitment Process Outsourcing (RPO) providers to manage their talent needs. Despite a slowdown in hiring in key markets and geographies, RPO providers innovated to provide clients with more agile and flexible models. They also focused on expanding their technology and consulting offerings, strengthening their position as strategic partners for enterprises.

In this report, we examine the RPO provider landscape and assess 32 providers featured in the Everest Group’s Recruitment Process Outsourcing (RPO) PEAK Matrix^® Assessment 2024. Additionally, the report provides an overview of the market and analyzes providers’ differentiation areas. The research will enable buyers to select the best-fit provider for their needs and empower providers to benchmark themselves against their competition.

Scope

• All industries and geographies
• This report includes third-party RPO deals, excluding shared services or Global Business Services (GBS)
• This report examines over 6,400 multi-process RPO deals as of 2023, each involving a minimum of two recruitment processes

Contents

In this report, we:

• Examine the RPO providers’ landscape
• Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
• Assess providers’ overall RPO capability across market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy

Membership(s)

Recruitment

Sourcing and Vendor Management