The global labor market’s evolving landscape, marked by demographic shifts and a reassessment of post-pandemic workforce priorities, has amplified HR leaders’ focus on enhancing Employee Experiences (EXs). Employee Experience Management (EXM) has become vital to improve engagement, retention, and overall employee satisfaction. However, many organizations take a technology-centric approach to EXM, leveraging engagement software and feedback tools to manage the employee journey.

This report highlights that while technology plays an important role, EXM’s real value lies in transforming data into actionable insights that can significantly improve the EX. Without expert advisory services to guide and contextualize these insights, organizations risk underutilizing their EXM efforts and face unexpected costs. This research advocates for a comprehensive approach to EXM, combining both technology and expert advisory services. Integrating these elements can help organizations optimize their EX programs and effectively address today’s workforce challenges.

Scope

All industries and geographies

Contents

In this report, we:

• Examine the key challenges organizations face when implementing EXM using a technology-only approach
• Assess the foundational elements and benefits of an integrated EXM model that combines technology, such as employee listening tools, with managed services
• Provide a roadmap for organizations to effectively implement an integrated EXM approach, leveraging both technology and expert services

Membership(s)

Human Resources

Sourcing and Vendor Management