Digital transformation extends beyond merely adopting new technologies or redesigning workflows and processes. It is important to ensure that the workforce is engaged from the outset and equipped with the necessary guidance to facilitate seamless interaction between users and technology. However, as businesses progress to optimize their digital efforts, the next wave of AI-driven transformation has emerged, promising to deliver new levels of workplace efficiency and productivity.

In this rapidly evolving technology landscape, Digital Adoption Platforms (DAP) play a vital role in eliminating digital friction, streamlining workflows, and transforming technology investments into competitive advantages. However, as AI adoption rises, the narrative surrounding DAPs is undergoing a compelling and transformative chapter. Next-generation DAPs, enhanced and empowered by AI, now offer personalized guidance to end users within their workflow, while unlocking full visibility into technology stack adoption for business leaders.

In this viewpoint, we explore the evolution of DAPs as they transcend their original role of software adoption. We introduce next-generation DAPs and examine their evolving value proposition, emerging use cases, and product capabilities. Furthermore, we discuss the significant benefits that these advanced platforms offer and highlight the key next steps for enterprises looking to leverage next-generation DAPs for a successful AI transformation.

Scope

All industries and geographies

Contents

In this report, we examine:

• The AI-driven shift in enterprise priorities
• The evolution of next-generation DAPs, including their evolving value propositions, use cases, and product capabilities
• The advantages of adopting next-generation DAPs
• Key next steps for enterprises adopting next-generation DAPs

Membership(s)

Human Resources

Sourcing and Vendor Management