Customer Experience Management (CXM) in the Americas – Provider Compendium 2024 provides detailed and fact-based snapshots of 45 CXM providers offering services in the Americas. Each profile offers a comprehensive view of the provider’s scale of operations, proprietary digital solutions, partnership ecosystem, portfolio mix, and delivery locations.

The compendium will enable providers to benchmark their capabilities against their peers, while CXM services buyers will be able to assess the providers based on the desired set of capabilities.

Scope

• Domain: CXM
• Industry: all
• Geography:the Americas

Contents

In this research, we feature profiles of 45 CXM providers offering services in the Americas region and examine their:

• Services’ suite and scale of operations, including key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships
• Key delivery locations worldwide
• Capabilities, major engagements, and revenue by geography, industry, and buyer size

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Sourcing and Vendor Management