At its PegaWorldiNspire event in Las Vegas, Nevada, on June 9-11, 2024, Pega announced the release of new features for its business transformation offering. This release strengthens Pega’s automation and analytical capabilities across industries to enhance employee productivity and customer experience.

In this report, we analyze this new release, assessing how Pega’s offering aligns with enterprise objectives and requirements, and identifying both strengths and areas for improvement.

Scope

• All industries and geographies
• The report is based on Everest Group’s assessment of the information released by Pega during its PegaWorldiNspire 2024 event

Contents

In this report, we:

• Outline key AI-led business transformation objectives and requirements
• Examine the themes that drive and limit demand
• Detail Pega’s current positioning and its cloud ERP and automation offerings
• Analyze the new release’s strengths and areas of improvement

Membership(s)

Application Services

Banking Business Process

Banking and Financial Services Information Technology

Cloud and Infrastructure Services

Contingent Staffing

Contingent Workforce Management

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Clinical Development Technology

Cloud and Infrastructure Services

Cybersecurity

Data & Analytics

Digital Services

Digital Workplace

Enterprise Platform Services (EPS)

Finance and Accounting

Financial Services Technology (FinTech)

Healthcare Payer and Provider Information Technology

Healthcare Payer and Provider Business Process

Human Resources

Insurance Information Technology

Interactive Experience (IX) Services

Life Sciences Business Process

Life Sciences Information Technology

Procurement and Supply Chain

Recruitment

Retail and CPG IT Services

Service Optimization Technologies (SOT)

Sustainability Technology and Services

Sourcing and Vendor Management