At its PegaWorldiNspire event in Las Vegas, Nevada, on June 9-11, 2024, Pega announced the release of new features for its business transformation offering. This release strengthens Pega’s automation and analytical capabilities across industries to enhance employee productivity and customer experience.

In this report, we analyze this new release, assessing how Pega’s offering aligns with enterprise objectives and requirements, and identifying both strengths and areas for improvement.

Scope

• All industries and geographies
• The report is based on Everest Group’s assessment of the information released by Pega during its PegaWorldiNspire 2024 event

Contents

In this report, we:

• Outline key AI-led business transformation objectives and requirements
• Examine the themes that drive and limit demand
• Detail Pega’s current positioning and its cloud ERP and automation offerings
• Analyze the new release’s strengths and areas of improvement

Membership(s)

Enterprise Platform Services (EPS)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management