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The global services market is evolving rapidly, which is reflected in its shift in priorities from cost arbitrage to automation. To meet the market’s needs, third-party providers are refining their growth strategies, while enterprises are exploring various sourcing models to uncover additional value.

Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for providers and enterprises in this dynamic market.

Scope

This study is based on the following information sources:

• PEAK Matrix^® reports
• Provider compendium reports
• Proprietary databases

Contents

In this report, we look at

• Providers’ performance in Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) : each provider’s performance across Everest Group’s PEAK Matrix^® reports in the ITS, BPS, and ES domains
• Company overviews featuring providers’ evolution, including their establishment, financial performance, acquisitions, talent management, and delivery presence
• Providers’ portfolio mix: each provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical
• The ITS, BPS, and ES segments featured in Everest Group’s PEAK Matrix^® reports: each provider’s performance details and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industries
• Providers’ priority focus and investment areas
• Providers’ investments in digital services to maintain competitiveness