Amid reduced enterprise spending and surging content volumes, the Trust and Safety (T&S) services segment is struggling to maintain safety in the online community.
Megamergers between key industry players are reshaping the competitive landscape, while there is a noticeable shift toward platform-based solutions that integrate advanced AI algorithms for automated moderation. At the same time, organizations are increasingly realizing the need for human intervention, especially in handling nuanced and context-dependent content.
In this report, we explore the emerging trends – from mega mergers to generative AI and their impact – in the T&S landscape. As organizations respond to these trends, they will have to recalibrate their sourcing strategies to offer cost-effective solutions without compromising quality.
