Historically, the workplace was limited to a physical office space. However, it has significantly evolved over time and transcended traditional boundaries. The modern workplace encompasses a diverse range of tools, technologies, processes, and individuals. Despite organizations investing heavily in digital workplace transformation, there exists a gap, resulting in unsatisfactory Employee Experiences (EXs). This gap was further emphasized during the pandemic, as employees sought value and a sense of belonging from their workplaces, despite having access to various tools and next-generation technologies.

To meet the rising demand for value-centricity, workplaces must become flexible, advanced, resilient, and secure. The typical one-size-fits-all solutions are no longer adequate for organization’s diverse requirements. A more personalized approach to workplace transformation is necessary to provide a unified experience for the hybrid workforce.

In this viewpoint, we explore the importance of value-centric workplace transformation initiatives for enterprises, identify the fundamental pillars that underpin the next phase of workplace transformation, outline the characteristics of a successful workplace transformation, and provide insights on how enterprises can successfully achieve this transformation.

Scope

All industries and geographies

Contents

In this report, we:

• Identify the fundamental pillars that underpin the next phase of workplace transformation
• Examine the digital workplace transformation operating model
• Provide a roadmap for a successful digital workplace operations transformation
• Discuss best practices for organizations

Membership(s)

Digital Workplace

Sourcing and Vendor Management