In an era where enterprises recognize that hybrid and remote work will persist for years to come, a superior workplace Employee Experience (EX) is vital to ensure higher productivity, engagement, and satisfaction. This necessitates a constant need to measure holistic employee experience, including both transactional data such as user, endpoint, and application data, along with elusive employee factors such as sentiment, connectedness, and engagement. Both factors significantly influence the overall experience. The cornerstone of successful Workplace Employee Experience Management (WEEM) lies in enterprises’ ability to define EX and continually measure it to identify limitations and make necessary course corrections.
Enterprises worldwide are continuously seeking capabilities to monitor and manage overall workplace EX and resolve any disruptive issues. WEEM providers are rapidly evolving and upgrading their platform capabilities with an EX focus, platform features, interoperability, partner ecosystem, training and support, and commercial models to meet enterprise expectations and gain global traction in this domain.
In this report, we assess 10 platform providers featured on Everest Group’s Workplace Employee Experience Management (WEEM) Platforms PEAK Matrix® Assessment. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
Scope
- All industries and geographies
- The assessment is based on Everest Group’s annual RFI process conducted over Q4 2022 and Q1 2023, interactions with leading WEEM platform providers, client reference checks, and an ongoing analysis of the WEEM market
Contents
In this report, we feature 10 WEEM platform provider profiles and include:
- A summary dashboard – assessment of market impact and vision and capability
- Providers’ key strengths and limitations
Membership(s)
Digital Workplace
Sourcing and Vendor Management
