Over the past two decades, the digital workplace has undergone a fundamental shift, resulting in multiple waves of transformation that have impacted both the core pillars of this ecosystem: the enterprises and the providers. While providers demonstrated flexibility and responsiveness in handling client situations, they failed to catch the pulse of the enterprises, despite adapting to shifts in enterprise demands with each wave. It is imperative for providers to become cognizant of the true picture of enterprises’ experience in working with them and decipher the reasons behind the prevailing dissatisfaction. The need of the hour for providers is to elevate and transform into a true business partner.
In this report, we present insights from 56 structured interviews with enterprises suggested as references by the 16 global digital workplace providers assessed in this report. The study summarizes the views of various enterprises on the capabilities of their providers across digital workplace services. The report also captures quantitative and qualitative insights across enterprises’ digital agendas.
Scope
Industries: all
Geography: North America and Europe
Contents
In this report, we examine:
Enterprises’ satisfaction levels across industries and geographies
Reasons for enterprise satisfaction and dissatisfaction with providers across Europe and North America
Following the pandemic, businesses have accepted the hybrid workplace as the next normal. Notably, the pandemic highlighted the gaps in organizations’ transformation strategies and the lopsided focus on technology that disregarded the implications…
