What is the Everest Group BPS Top 50™?
The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). Inaugurated in 2015, Everest Group publishes this list every year.
Why the Everest Group BPS Top 50™?
The global third-party BPS industry is valued at more than US$250 billion. Over the years, this industry has evolved significantly, both in breadth and depth of services. What started as a cost optimization concept focusing on non-core and back-office business processes, today permeates the entire business process value chain, addressing a wide variety of business objectives. Naturally, the industry continues to attract many providers from a broad range of backgrounds and heritages. Today, Everest Group estimates there are more than 250 providers with more than US$50 million in revenues offering BPS services worldwide. Some are pure-play BPS providers, while others offer business services as part of a broader portfolio (IT services, consulting, technology products, etc.). Some are focused on a particular domain or geography, while others are broad-based. Some are listed, while others are privately held.
This list helps enterprises in identifying scaled-up providers and evaluating their functional coverage. It also enables BPS providers to compare themselves with other industry participants.
This list is not an analysis of provider capabilities but rather a factual representation of their business performance as measured by their revenues and growth in a particular year. (You can see the methodology on page 3.) Please refer to specific Everest Group PEAK Matrix® reports for a detailed assessment of providers performance across various BPS segments.
How is the BPS Top 50 determined?
There are two distinct steps involved in determining the Top 50: (1) Qualification – Only the 50 largest providers, based on their BPS revenue, qualify for the BPS Top 50 assessment; (2) Rank determination – Providers are ranked on the basis of overall BPS revenue and year-on-year growth. Growth has two sub-parameters: absolute growth (measured as change in BPS revenue in US$ million) and percentage growth (measured as percentage change in BPS revenue).