Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and extract information from structured, semi-structured, and unstructured documents. The solution is typically non-invasive and can be integrated with internal applications, systems, and other automation platforms.

Enterprises have the option to choose from two types of offerings: platform-based solutions that deploy out-of-the-box solutions using pre-built modules, or custom solutions that assist buyers in classifying and extracting data from documents. IDP solutions not only deliver cost savings but also enhance workforce productivity, as well as employee and customer experience. The demand for unstructured document processing solutions has been rising due to the increasing sophistication of IDP products in terms of capabilities, features, and functionalities. To implement IDP successfully, enterprises must partner with the appropriate IDP technology provider.

This compendium provides comprehensive and fact-based snapshots of 36 leading IDP technology providers and 32 leading unstructured document processing technology providers. It evaluates their offerings and capabilities across the overall IDP landscape and unstructured document processing landscape to assist existing and potential IDP buyers in assessing providers based on their desired capabilities.

Scope

• All industries and geographies
• The report examines IDP solutions that are sold on license, regardless of any ongoing business or IT process outsourcing or managed services
• The report includes IDP providers that offer unstructured document processing solutions
• This assessment is based on Everest Group’s annual RFI process and an ongoing analysis of the market

Contents

This report provides key stakeholders a comprehensive overview of 36 leading IDP technology providers’ and 32 leading unstructured document processing technology providers’ offerings and capabilities. It also allows technology providers to compare their offerings, capabilities, strengths, and limitations with other providers in the marketplace.

Each technology provider profile includes:

• Company overview
• Recent deals and announcements
• Market adoption and capability overview
• Client portfolio mix
• Partnerships
• Product overview
• Product features, functionalities, and key enhancements
• Capabilities across PEAK Matrix dimensions
• Key strengths and limitations

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management