Process mining plays a crucial role in driving operational excellence and facilitating enterprises’ digital transformation initiatives by employing a data-driven approach to continuously discover, monitor, and optimize existing processes. The process mining market is gaining strong momentum globally and finding diverse applications across business functions and industries. Process mining offers the potential to enhance operational efficiency, ensure process governance and compliance, and elevate the customer experience. In response to market demands, technology providers are swiftly advancing their products to offer enhanced capabilities, features, and functionalities. However, to achieve success, it is critical for enterprises to select the right-fit process mining technology providers.

In this report, we examine 18 process mining technology providers and position them on Everest Group’s PEAK Matrix^®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against the competition.

Scope

• Process mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
• All industries and geographies
• Assessment based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market

Contents

In this PEAK Matrix^®; report, we provide:

• Everest Group’s PEAK Matrix^® evaluation of 18 process mining technology providers and their categorization as Leaders, Major Contenders, and Aspirants
• An overview of process intelligence products
• Competitive landscape of the process mining technology provider market
• Key process mining technology trends
• Key strengths and limitations of each process mining technology provider

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management