Supply Chain Management (SCM) Business Process Services (BPS) State of the Market 2023: Investing to Alleviate Supply Chains under Pressure
State of the Market Report

20 Dec 2023
by Shirley Hung, Vignesh Kannan, Amir Khan, Manan Singhal, Anay Shrivastava

Enterprises grapple with a variety of supply chain challenges, including evolving customer demands, planning constraints, and disruptions in production and distribution. In the face of recessionary pressures and geopolitical tensions, businesses are increasingly turning to third-party providers. Rather than simply seeking cost reduction, enterprises collaborate with providers to elevate value across the entire supply chain. The success of such partnerships is attributable to adept utilization of technology, domain expertise, and specialized talent.

To meet evolving demands, providers are enhancing their capabilities by cultivating domain-specific expertise, forming strategic technological and consulting partnerships, and creating cutting-edge solutions. The goal is to help enterprises navigate challenges while simultaneously reducing environmental impact and achieving sustainability goals. In this report, we examine the Supply Chain Management (SCM) market during 2022-23 and analyze it across various aspects including regional variations, buyer adoption trends, growth drivers, and key investment themes. The report will be relevant for stakeholders interested in understanding the evolving SCM Business Process Services (BPS) market, including buyers / parent organizations, providers, Global Business Services (GBS) organizations, and industry influencers such as investors and industry bodies.

Scope

  • All industries and geographies
  • This research leverages our interactions with 14 leading SCM service providers and enterprise stakeholders worldwide

Contents

In this report, we examine:

  • Key challenges that organizations face
  • Top SCM BPS priorities for enterprises
  • Key provider investments
  • SCM BPS market overview and adoption trends
  • SCM buyer trends
  • SCM BPS outlook for 2024

Membership(s)

Procurement and Supply Chain

Sourcing and Vendor Management

 

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