This Factbook and Primer is available only to Outsourcing Excellence members. For information on membership, please contact us
The global services market is evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. To address this transformation, third-party providers are continually assessing their market position and refining their growth strategies. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technologies and pricing models.
Everest Group’s Factbook and Primer reports provide a comprehensive and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace.
Scope
Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers and market evolution. In these reports, we:
Provide detailed research on leading providers, including their growth drivers and decision-making strategies
Share providers’ histories, evolution, cultures, strategies, performance, and outlook
Compare provider performance against peers across various spend categories
This study is based on the following sources of information:
PEAK Matrix® reports
PEAK Matrix® compendium reports
Proprietary databases
Company filings
Contents
In this research, we:
Share providers’ Information Technology Services (ITS), Business Process Services (BPS), and Engineering Services (ES) performance: overview of each provider’s performance across Everest Group’s PEAK Matrix®; reports in the ITS, BPS, and ES domains
Provide company overviews featuring providers’ evolution, including their establishment, financial performance, acquisitions, talent management, and delivery presence
Examine providers’ portfolio mix: details of each provider’s revenue performance across various parameters, including revenue mix by service, geography, and vertical
Study the ITS, BPS, and ES segments featuring in Everest Group’s PEAK Matrix® reports: details of each provider’s performance and business plans to achieve its goals and sustain its position in the ITS, BPS, and ES industries
Assess providers’ priority focus and investment areas
Evaluate providers’ investments in digital services to maintain competitiveness
