The COVID-19 pandemic added to the financial burden of healthcare providers as footfall reduced and elective surgeries were postponed. Today, although volumes are steadily reaching pre-pandemic levels, healthcare providers are facing strong headwinds due to an unprecedented talent shortage.

The surge in talent demand has intensified financial pressures on providers as they battle to match soaring wages and retain talent. Healthcare providers are overhauling their strategies and future-proofing their operations by becoming more receptive to outsourcing operations to alleviate cost pressures and ensure business continuity. Healthcare providers are also adopting technologies such as automation and analytics to reduce their dependency on talent and streamline operations.

In this research, we present a detailed view of 31 Revenue Cycle Management (RCM) operations service providers featured on the RCM Operations PEAK Matrix®. We provide a relative positioning and analysis of the providers’ market shares and our evaluation of their strengths and limitations. The study will enable healthcare providers to identify suitable partners to transform their business processes.

Scope

Industry: healthcare business process

Geography: global

Contents

This report includes a detailed analysis of 31 RCM operations service providers and includes:

• A relative positioning of the providers on Everest Group’s PEAK Matrix® for RCM Operations
• An analysis of the providers’ capabilities and market shares
• Everest Group’s analysis of the providers’ strengths and limitations

Membership(s)

Healthcare Payer and Provider Business Process

Sourcing and Vendor Management