The pandemic-induced uncertainty and changing market dynamics are evolving payer strategies. Home care provisions and member experiences are at the core of payer strategies, considering the twin benefits of improved member comfort and potential savings through the prevention of adverse health events.
Further, the rapid increase in Medicare Advantage plan enrollment and the growing importance of the Social Determinants of Health (SDoH) data has prompted healthcare payers to focus on digitizing their operations by leveraging emerging technologies such as robotic process automation, advanced analytics, and artificial intelligence / machine learning to enhance operational performance and create a value differentiator.
Evolving payer priorities have created and expanded several outsourcing service opportunities across the value chain to manage and transform business operations.
In this report, we examine the key themes and trends characterizing the healthcare payer market, outsourcing dynamics, deal trends, emerging technologies across the value chain, and the provider landscape.
