Global enterprises are increasingly endorsing GBS organizations not only for helping them improve efficiencies and save costs, but also for demonstrating agility, resiliency, and the ability to step up and deliver complex and higher-value services.

GBS organizations are constantly evolving to expand their focus beyond cost arbitrage and emerging as strategic value-add partners to their global parent firms. However, many GBS organizations continue to face challenges in expanding their scope and delivering the intended value due to the lack of end-to-end process visibility.

Process mining addresses these challenges by utilizing enterprise digital footprints to monitor and optimize processes through a fact-based approach, enabling GBS organizations to discover and monitor processes, identify inefficiencies and root causes, and streamline and optimize processes across business functions.

In this research, we outline the evolving priorities of GBS organizations, why they are strong candidates to leverage process mining solutions, and how process mining can become a key enabler for GBS organizations to deliver enhanced value for global enterprises.

Scope

All industries and geographies

Contents

This report examines:

• The evolving priorities of GBS
• The role of process mining in GBS
• The operationalization of process mining across functions

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management