As organizations look to drive enterprise-wide adoption of automation technologies to improve value realization, the demand for attended Robotic Process Automation (RPA) is rising. Attended RPA enables enterprises to democratize automation’s use by providing employees with their own personal digital assistants or robots on-demand to automate mundane repetitive tasks, which helps increase employee productivity and improve experience by enabling employees to focus on more value-add work. While unattended and attended RPA work in concert for several use cases, they leverage different automation elements for different purposes. Hence, the technological capabilities required for an attended RPA solution are different from unattended RPA.
The understanding of attended RPA is increasing on the supply side, with technology providers adding new features to their solutions, but there are differing perspectives on what an enterprise-grade solution should include. To understand the product and provider capabilities that enterprises value most vis-à-vis attended RPA solutions, Everest Group surveyed enterprise executives and RPA practitioners across organizational sizes and industries.
This report combines the findings from the survey and select in-depth interviews, as well as Everest Group’s ongoing research and IP on RPA, to provide insights on attended RPA. We explore the attended RPA journey from an enterprise practitioner’s perspective and identify provider and product capabilities that matter most to enterprises. We also examine how mature enterprises have deployed attended RPA at scale and provide insights on the product capabilities that enterprises value more.
Scope
All industries and geographies
Contents
In this report, we:
Introduce attended RPA and its key adoption drivers
Share the key characteristics of an enterprise-grade attended RPA solution
Describe other provider capabilities that matter to enterprises
Identify the key barriers to adopting/scaling attended RPA
Outline the best practices for successful attended RPA adoption
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Digital Customer Experie…
