It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Manual operations pose numerous challenges, and, hence, organizations are shifting to digital, automated, and intelligent business processes. Digital technologies, including intelligent automation, are becoming ubiquitous. In addition to expecting cost savings and operational efficiencies, enterprises are seeking next-generation benefits, such as superior customer experience, from their transformation initiatives.

Providers recognize the evolving demand themes and are pivoting quickly to a digital-powered model to provide the desired benefits to their clients. One of the most powerful digital levers enabling this transformation is Intelligent Process Automation (IPA). Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation.

In this report, we study 28 IPA solution providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. The research will help buyers select right-fit providers for their needs and enable providers to benchmark themselves against each other.

Scope

• IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
• IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance
• This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals
• All industries and geographies

Contents

In this report, we study:

• Everest Group’s PEAK Matrix® evaluation of IPA solution providers and their categorization into Leaders, Major Contenders, Aspirants, and Star Performers
• The IPA solution provider market’s competitive landscape
• Key strengths and limitations of each IPA solution provider

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management