Market Vista™: 2021 Year in Review and Outlook for 2022 provides an overview of the global services industry’s developments in 2021 and our outlook for 2022. We present key GBS trends and drivers, offshore/nearshore locations, an analysis of providers, and outsourcing transactions. The report will help buyers, analyst communities, experts, and business executives assess sourcing market developments from providers’ and buyers’ points of view and help them take timely decisions.
Scope
All industries and geographies
Contents
In this report, we discuss:
2021 global sourcing market trends
Outsourcing transactions analysis and trends by function, sector, geography, deal mix, and digital components distribution
Offshore/nearshore GBS developments, including new center setups, distribution by type of service, sector, existing and new adopters, and function
Onshore and nearshore/offshore location activity by type, region, city, function, and digital services
Review of 29 leading providers based on their annual performance, capability enhancements, M&As, and other key events
