The global Multi-process Human Resources Outsourcing (MPHRO) market recovered from the pandemic-induced disruption and experienced a growth resurge in 2021. It is likely to continue to grow due to enterprises’ increased digital transformation initiatives, the need to support hybrid working models, and a focus on the overall experience, in addition to traditional outsourcing drivers such as the need for cost-takeout initiatives, transaction volume management, and domain expertise.

Buyers are looking for more end-to-end HRO deals, which include talent acquisition and development, keeping employee experience at the core. Providers are bringing in next-generation technologies, automation, and analytics, as well as an experience layer to their products to provide a seamless and integrated user experience.

In this report, we analyze 19 providers on the Everest Group PEAK Matrix® for MPHRO Services and categorize them as Leaders, Major Contenders, and Aspirants. The research will help providers benchmark their capabilities against competitors, while buyers or potential buyers will be able to evaluate the different providers based on their sourcing needs.

Scope

• MPHRO deals in which a minimum of three HR processes are included
• Deals in which the buyer employee size is 1,000 or more
• All geographies and industries

Contents

This report examines:

• The dynamics of the MPHRO service provider landscape
• A deep-dive analysis of providers based on their market impact and vision and capability
• Everest Group’s PEAK Matrix® evaluation of MPHRO service providers and their categorization into Leaders, Major Contenders, and Aspirants
• Top MPHRO service providers across geographies and industries
• Strengths and limitations of each MPHRO service provider studied

Membership(s)

Human Resources

Sourcing and Vendor Management