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The Work From Home (WFH) experiment made necessary by COVID-19 has nudged global organizations to look beyond opportunistic leverage of WFH and integrate it in their future delivery models. As employee preferences and organizational imperatives evolve, GBS organizations must design a future proof WFH strategy and transform their management and leadership development models to enable a successful shift to future delivery models. In this executive brief, Everest Group analysts share the evolving outlook toward WFH, top concerns with WFH model, and six key elements to build a future ready WFH strategy for GBS organizations.

Note: Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.