Salesforce Healthcare Services – State of the Market
State of the Market Report

19 Mar 2021
by Abhishek Singh, Chunky Satija, Priya Sahni

Today, healthcare enterprises are looking to leverage Salesforce to not just engage with patients, but for their end-to-end business functions and broader healthcare needs, such as reducing technical debt, containing costs, driving patient centricity, and enabling data interoperability. Healthcare enterprises seek to create a 360-degree patient/member view by leveraging advanced analytics to better engage with and offer personalized experiences to patients/members, improve care outcomes, and drive cost efficiencies.

With these changing enterprise expectations and the evolving Salesforce technology landscape, service providers are building strong healthcare-specific solutions to expedite their clients’ time-to-market and are taking an inorganic approach to fill gaps across their Salesforce services portfolios and enhance their geographic footprints.

In this report, we share our insights on market trends for Salesforce services. We also study buyer expectations and key challenges faced by enterprises based on our ongoing interactions.


The report looks at the entire range of services provided for Salesforce products, including consulting and advisory, custom app development, implementation and integration, and maintenance and support.


healthcare ITS




This report studies:

  • Global Salesforce services market size and growth
  • Adoption trends
  • Buyer expectations
  • Implications for service providers


Healthcare IT Services (ITS)

Sourcing and Vendor Management


Page Count: 24