With the COVID-19 pandemic accelerating the need for digital transformation among enterprises across industries and geographies, Robotic Process Automation (RPA) has emerged as a key enabler in the enterprise automation segment. While the overall automation ecosystem is rapidly evolving through new technologies, such as Intelligent Document Processing (IDP) and conversational Artificial Intelligence (AI), RPA continues to remain a foundational element of this ecosystem. The RPA market has been one of the fastest-growing software markets in the past decade and has played a key role in helping organizations reduce costs, achieve greater operational efficiencies and quality, increase workforce productivity, enhance customer and employee experience, and realize quick time-to-value. Encouraged by a growing number of success stories and positive word-of-mouth, many enterprises, Global Business Services (GBS) organizations, and service providers are investing in RPA. However, to achieve success, it is vital to select the right enterprise-grade RPA solution.

This report provides key stakeholders a snapshot of the RPA offerings and capabilities of 23 leading RPA technology providers. The report will help existing and potential buyers of RPA software to assess the technology providers on the capabilities they desire. It will also allow technology providers to compare their offerings, capabilities, and strengths and limitations with other providers in the marketplace.

Scope:

• All industries and geographies
• RPA products that are sold on license and irrespective of any ongoing business or IT process outsourcing or managed services were considered for this report

Contents:

This report provides a snapshot of 23 leading RPA technology providers’ offerings and capabilities. Each technology provider profile includes the following details:

• Company overview
• Recent deals and announcements
• Market adoption and client portfolio mix
• Key product enhancements
• Delivery capabilities and partnerships
• Measures of capabilities across PEAK Matrix® dimensions
• Key strengths and limitations of the technology providers

Membership(s)

Service Optimization Technologies (SOT)

Sourcing and Vendor Management