Robotic Process Automation (RPA) – Technology Provider Landscape with PEAK Matrix® Assessment 2021
PEAK Matrix® Report

29 Sep 2021
by Amardeep Modi, Harpreet Kaur Makan, Utkarsh Shahdeo, Shiven Mittal

With the COVID-19 pandemic accelerating the need for digital transformation among enterprises across industries and geographies, Robotic Process Automation (RPA) has emerged as a key enabler in the enterprise automation segment. The RPA market has been one of the fastest-growing software markets in the past decade and has played a key role in helping organizations reduce costs, achieve greater operational efficiencies and quality, increase workforce productivity, enhance customer and employee experience, and realize quick time-to-value. Encouraged by a growing number of success stories and positive word-of-mouth, many enterprises, Global Business Services (GBS) organizations, and service providers are investing in RPA. However, to achieve success, it is critical to select the right enterprise-grade RPA solutions.

In this report, we study 23 RPA technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.


  • All industries and geographies
  • RPA products that are sold on license and irrespective of any ongoing business or IT process outsourcing or managed services were considered for this report


In this PEAK Matrix report, we study:

  • Everest Group’s PEAK Matrix evaluation of RPA technology providers and their categorization into Leaders, Major Contenders, and Aspirants
  • Competitive landscape of the RPA technology provider market
  • Key RPA technology trends
  • Key strengths and limitations of each RPA technology provider


Service Optimization Technologies (SOT)

Sourcing and Vendor Management


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