Market Vista™: 2020 Year in Review and Outlook for 2021
State of the Market Report

31 Mar 2021
by Hrishi Agarwalla, Sauban Nafees, Akansha Tomar

The report Market Vista™: 2020 Year in Review and Outlook for 2021 provides an overview of the developments in the global services industry in 2020 and presents our outlook for 2021. We also highlight key trends and drivers for GBS, offshore/nearshore locations, service providers, and outsourcing transactions. The report will help buyers, analyst communities, experts, and business executives assess sourcing market developments from service providers’ and buyers’ points of view to help them take timely and best-suited decisions.


  • Industry: global services
  • Geography: global


In this report, we include the following topics:

  • Global sourcing market trends in 2020
  • Outsourcing transactions analysis and trends by function, sector, geography, traditional vs. digital deals, distribution of digital components, etc.
  • Offshore/nearshore GBS developments, including new center setups, distribution by type of service, sector, existing vs. new adopters, and function
  • Offshore/onshore location activity by type, region, city, function, digital services, etc.
  • Review of 30 leading service providers based on their annual performance, capability enhancements, M&As, and other key events
  • Global services market outlook for 2021


Market Vista™

Sourcing and Vendor Management


Page Count: 51