The landscape for capital markets operations is becoming increasingly competitive, as enterprises continue to look for newer solutions to improve their capabilities, expand their footprint, and gain market share. With the pandemic disrupting the industry last year, enterprises are also increasingly focusing on the need to become future-ready, agile, and resilient to manage volume fluctuations and staff shortages. The pandemic has thus accelerated the demand for digitalization and technology enhancements, with enterprises actively considering automation, Artificial Intelligence (AI), advanced analytics, Machine Learning (ML), and cognitive solutions.

Service providers are differentiating themselves by offering end-to-end transformative solutions, combined with domain and industry expertise, an advisory-led approach, transformation frameworks, and next-generation innovative offerings leveraging automation and analytics. They are also actively leveraging the partnership ecosystem to augment their capabilities and improve their offerings’ time-to-market. Buyers are increasingly looking to partner with service providers that can provide end-to-end and strategic support in the form of proactive guidance on industry best practices, customer experience design, and “build for transformation” set-ups.

This report provides a detailed analysis of the vision, delivery capabilities, and market successes of 24 capital markets operations service providers and their relative position on the Everest Group PEAK Matrix® for Capital Markets Operations. The study will assist key stakeholders, such as banks, financial institutions, service providers, and technology providers, in understanding the current state of the capital markets operations service provider market.

Scope

• In this report, we cover vertical-specific capital markets operations. We have not covered horizontal business processes such as Finance and Accounting (F&A), Human Resources (HR), procurement, and contact center
• Industry: banking and financial services
• Geography: global

Contents

This report features 24 capital markets operations service provider profiles, each of which includes:

• Relative positioning of the service provider on Everest Group’s PEAK Matrix® for Capital Markets Operations
• Service provider market impact
• Service provider vision and capability assessment across key dimensions
• Enterprise sourcing considerations

Membership(s)

Banking Business Process

Sourcing and Vendor Management