Building for the New Normal: Recruitment Process Outsourcing (RPO) State of the Market Report 2021
State of the Market Report

24 Sep 2021
by Arkadev Basak, Aniruddha Kulkarni, Utkarsh Chaudhary

The COVID-19 pandemic affected multiple industries, including talent acquisition. While the Recruitment Process Outsourcing (RPO) market was among the fastest-growing outsourcing markets globally, posting double-digit growth over the past several years, it experienced 13% contraction in 2020 due to a substantial fall in enterprises’ talent demand during the pandemic. A sharp recovery is expected in 2021, as deal activity accelerates with economic recovery.

In fact, the RPO industry is expected to evolve into RPO 4.0 – expected to be a more dynamic, reliable, and significantly more agile version, which will drive and shape next-generation talent needs. An Integrated Talent Acquisition Platform with an ecosystem of tools and solutions covering the entire spectrum of talent acquisition processes will enable the RPO 4.0 evolution, and service providers are accelerating their digitalization and automation initiatives in this direction.

This research provides comprehensive coverage of the 2020 RPO market and analyzes it across aspects such as post COVID-19 recovery, regional overview, adoption trends, value-added services and capabilities, digital trends in permanent recruitment, and next-generation RPO trends.


This report analyzes and draws insights from active RPO deals in 2020 – across various geographies, industries, and job families – which meet the following criteria:

  • The deal should include a minimum of four or more recruitment processes
  • The deal should be active in 2020
  • The deal scope should not be limited to temporary hires
  • The deal should involve service providers that offer RPO as a stand-alone outsourcing service

Industry: Recruitment Process Outsourcing (RPO)

Geography: global


This report studies:

  • Evolution of RPO market
  • Changing RPO adoption characteristics
  • Future of RPO market



Sourcing and Vendor Management


Page Count: 54