Recruitment Process Outsourcing (RPO) in North America – Service Provider Landscape with PEAK Matrix® Assessment 2021
PEAK Matrix® Report

23 Jul 2021
by Arkadev Basak, Aniruddha Kulkarni, Sailesh Hota

North America continues to be not only the largest Recruitment Process Outsourcing (RPO) market globally, but also one of the most mature and intensely competitive RPO markets, with significant presence across all major global and regional service providers. Service providers in North America are constantly differentiating themselves by upgrading technological capabilities, expanding value-added and consulting offerings, providing a customized value proposition to buyers of all sizes, and catering to clients from upcoming industries.

In this research, we analyze the RPO service provider landscape across various dimensions and examine the capabilities and offerings of 31 RPO service providers in particular. These service providers are positioned on the Everest Group PEAK Matrix® and categorized as Leaders, Major Contenders, Aspirants, and Star Performers based on their performance.


  • Third-party RPO deals, excluding shared services or Global Business Services (GBS)
  • Over 3,400 multi-process RPO deals signed as of 2020, with a minimum of 4 recruitment processes and a minimum contract duration of one year
  • Coverage across 31 RPO service providers


The report analyzes the performance of 31 RPO service providers and includes:

  • RPO service provider landscape
  • RPO PEAK Matrix and Star Performers for 2021
    • Classification of the service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix framework
  • Based on the YoY movement of different service providers on the PEAK Matrix, five service providers have been named as the 2021 RPO in North America Market Star Performers
  • Everest Group analysis of service providers
    • Overall RPO capability of service providers assessed on seven dimensions: market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy


Recruitment Process (RPO)

Sourcing and Vendor Management


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