Recruitment Process Outsourcing (RPO) – Service Provider Landscape with PEAK Matrix® Assessment 2021
PEAK Matrix® Report

9 Apr 2021
by Arkadev Basak, Aniruddha Kulkarni, Sailesh Hota

The RPO industry experienced a major disruption in 2020, as organizations froze hiring at the start of the pandemic. As the situation eased toward the end of the year, organizations resumed hiring and the RPO industry slowly recovered. Despite these volatile market conditions, organizations and service providers showed resilience and used the adversity as an opportunity to focus on improvements such as remote delivery of services, process automation, and technology integration.

In this research, we analyze the RPO service provider landscape across various dimensions:

  • RPO service provider landscape overview
  • RPO PEAK Matrix® and Star Performers for 2021
  • Service provider delivery capability assessment


  • Third-party RPO deals, excluding shared services or Global Business Services (GBS)
  • Over 3,400 multi-process RPO deals signed as of 2020, with a minimum of four recruitment processes and a minimum contract duration of one year
  • Coverage across 28 RPO service providers: ADP RPO, AgileOne, Allegis Global Solutions, AMN Healthcare, AMS, Broadleaf Results, Career International, Cielo, Engage2Excel, FlexAbility, Hays Talent Solutions, Hire Velocity, Hudson RPO, IBM TAO, KellyOCG, Korn Ferry RPO, LevelUP HCS, Morson Talent, Orion Talent RPO Solutions, PeopleScout, Pierpoint International, Pontoon Solutions, Randstad Sourceright, Resource Solutions, Sevenstep, Talent Solutions RPO (ManpowerGroup), WilsonHCG, and Yoh/DZConneX


The report analyzes the performance of 28 RPO service providers and includes:

  • RPO service provider landscape
  • RPO PEAK Matrix® and Star Performers for 2021
    • Classification of the service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework
  • Based on the YOY movement of different service providers on the PEAK Matrix®, six service providers have been named as the 2021 RPO Market Star Performers
  • Everest Group analysis of service providers
    • Overall RPO capability of service providers assessed by evaluating them along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy


Recruitment Process (RPO)

Sourcing and Vendor Management


Page Count: 69