Since the onset of the pandemic, many companies have hopped on to the digital transformation bandwagon to address pandemic-related challenges and sustain their operations. This has further reinforced the role of Digital Adoption Platforms (DAPs) in improving customer and user experience. Additionally, organizations are looking for solutions that can help them maximize the benefits from these investments by reducing the time that it takes users to adopt the applications.
To address the need, providers are enhancing their DAP capabilities and global outreach to better serve clients. Technologies used in DAPs are evolving, with additions such as user behavior analytics without walkthroughs, integrated chatbots, content management and aggregation systems, and enhanced content editing options.
This study provides an extensive coverage of the 2021 DAP market and analyzes it across dimensions such as market overview, buyer objectives, key investment themes, and evolving solution characteristics.
Scope
All industries and geographies
Contents
This report analyzes the DAP market across the following dimensions:
Evolving into a digital-first business is becoming increasingly important for organizations to remain resilient and competitive. As enterprises move ahead on this journey, they face multiple challenges – in terms of adoption, communication, and suppo…
