Conversational AI – Technology Vendor Compendium 2021
Service Provider Compendium

30 Sep 2021
by Anil Vijayan, Sharang Sharma, Akash Munjal, Anubhav Das, Sonali Srivastava

Conversational AI is an ecosystem of advanced technologies and solutions that work in an integrated fashion by interacting with each other and sharing information across systems. Businesses globally are realizing the importance of conversational AI solutions to serve customers across different channels and meet enterprise expectations, especially during peak demand and to support internal processes such as HR support, IT helpdesk, sales, F&A, and marketing.

Here lies a huge market opportunity for conversational AI vendors to cater to this surging market demand, while continuously improving capabilities to make their products more powerful, comprehensive, and amenable for wide-scale adoption. As the impact of conversational AI platforms keeps increasing, it becomes crucial to select solutions that can meet present objectives while possessing the capability to accommodate any future demands.

In this report, we feature detailed profiles of 20 leading conversational AI technology vendors’ offerings and capabilities, which will help existing and potential conversational AI buyers assess the vendors on the capabilities they desire.

Scope

This report covers the following conversational AI technology vendors: [24]7.ai, Aivo, Amelia, Artificial Solutions, Avaamo, CM, Cognigy, Creative Virtual, Druid, E-bot7, Eudata, Haptik, Laiye, HCL DRYiCE, Kore.ai, Omilia, OneReach.ai, Rul.ai, ValueFirst and Yellow.ai

Geography: global

Industry: Conversational AI

Contents

This report provides key stakeholders a snapshot of 20 leading conversational AI technology vendors’ offerings and capabilities. It also allows technology vendors to compare their offerings, capabilities, and areas of strength & limitations with other vendors in the marketplace.

Each technology vendor profile includes the following details:

  • Company overview
  • Market adoption & capability overview
  • Recent deals & announcements
  • Conversational AI volume portfolio mix
  • Product overview
  • FTE split by locations
  • Product features & functionalities and key enhancements
  • Measure of capabilities across PEAK Matrix® dimensions
  • Key strengths & limitations

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Service Optimization Technologies (SOT)

Sourcing and Vendor Management

 

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