Work at Home Agent (WAHA) Customer Experience Management (CXM) – Service Provider Compendium 2021
Service Provider Compendium

25 Mar 2021
by Shirley Hung, Sharang Sharma, Chhandak Biswas, Sufiyan Dayam

The Work at Home Agent (WAHA) Customer Experience Management (CXM) – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 16 major WAHA CXM service providers. It offers a detailed profile of each WAHA CXM service provider, with a comprehensive picture of its services suite, recent developments and investments, technology, security, and talent management solutions, WAHA locations, and WAHA CXM service portfolio.

Scope

  • Industry: all
  • This compendium evaluates the following WAHA CXM service providers: Alorica, Arise, Concentrix, Conduent, Everise, HGS, KellyConnect, Liveops, Sitel Group, Sutherland, SYKES, Tech Mahindra, Teleperformance, Transcom, TTEC, and Webhelp

Contents

Each service provider profile provides the following details:

  • WAHA CXM services suite: company overview, key leaders, major clients, and recent WAHA-specific investments
  • WAHA CXM portfolio and scope of services: revenue split by geography, industry, buyer size, process coverage, and channel coverage
  • WAHA CXM agent distribution and capabilities: FTE split by region and language, technology, security, and talent management capabilities
  • WAHA CXM services location landscape: CXM WAHA locations
  • Detailed assessment of WAHA CXM services: market success, vision and capability assessment, and remarks on each service provider’s strengths and limitations

Membership(s)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Sourcing and Vendor Management

 

Page Count: 103