Recalibrating for Resiliency – 2021 Key Issues in Global Sourcing – Enterprise IT Perspective
Market Report

12 Jan 2021
by Michel Janssen, Ashwin Venkatesan, Hrishi Raj Agarwalla

Our unique Key Issues in Global Sourcing reports are based on annual surveys that capture the pulse of the market on major aspects of the global sourcing industry. This report presents the results of a study we conducted in October and November 2020 with senior stakeholders from global enterprises across multiple departments such as procurement, IT, and Global Business Services (GBS) to understand their thoughts as they undertook planning for 2021. This specific report focuses on IT stakeholder groups.

While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for resiliency, to thrive through the continuing pandemic and emerge better prepared for future crises.

This report provides perspectives on how leading global enterprises are putting 2020 behind them and planning to develop resiliency in 2021 and beyond. The report highlights IT stakeholders’ growth sentiments, key priorities, challenges, and initiatives from a global sourcing perspective.


  • Geography: Global
  • Industry: Cross-industry
  • Services: IT and business process services


  • Financial performance in 2020 and sentiments for 2021
  • Anticipated top business challenges and critical business model changes in 2021
  • Sentiments about IT spend
  • Digital capabilities priorities
  • Key challenges within IT
  • Sourcing strategy


Application Services

Banking Information Technology

Cloud and Infrastructure Services

Digital Services

Enterprise Platform Services (EPS)

Healthcare Payer and Provider Information Technology

Insurance Information Technology

Life Sciences Information Technology

Sourcing and Vendor Management


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