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The global services market is highly dynamic and evolving rapidly, which is reflected in the shift in priorities from cost arbitrage to automation. As enterprises explore various sourcing models to uncover additional value, it is vital for them to evaluate new technology offerings and different pricing models. Everest Group’s Factbook and Primer research provides a holistic and integrated view of leading providers to aid strategic decision-making for both providers and enterprises in this dynamic marketplace. These reports provide a fact-based view of leading providers across multiple dimensions.
Scope
Factbook and Primer reports provide an ideal knowledge base for enterprises to study providers as well as market evolution. In these reports, we:
Provide detailed research on leading providers, including their growth drivers and decision-making approach
Share providers’ histories, their evolution, cultures, strategies, performance, and outlook
Evaluate provider performance against peers across various spend categories
In addition to leveraging our research expertise of over 25 years, the Factbook and Primer Research is based on the following sources of information:
PEAK Matrix®reports
PEAK Matrix® compendium reports
Proprietary databases
Company filings
Contents
In this research, we analyze leading providers across the following:
Business Process Services (BPS) and Information Technology Services (ITS): a view of the provider’s performance across Everest Group PEAK Matrix®reports in the BPS and ITS domains
Company snapshot: an overview of the provider’s evolution, including its financial performance, acquisitions, talent management, and delivery presence
Portfolio mix: details of the provider’s revenue performance across parameters including revenue mix by service, geography, and vertical
Details of the provider’s performance and business plans to achieve its goals and sustain its position in the industry
Priority focus and investment areas: an assessment of the company’s focus areas
Investment in digital services: details of the provider’s investment in digital services to remain competitive in the industry
InsurTechs play a significant role in enabling insurers to realize untapped value throughout their core operations and drive the triple agenda of growth, efficiency, and customer experience. Insurers are increasingly adopting customized solutions…
