The COVID-19 pandemic has caused an unprecedented crisis, impacting services delivery across locations. The pandemic has exposed the lack of resiliency in global services delivery strategies across organizations. At the same time, it has driven the adoption of alternative models such as work from home and contingent workforce.

This Executive Brief explains how changing dynamics such as rising cost pressures, greater automation, increased focus on BCP, and adoption of work from home will impact locations strategies across organizations. Further, it provides Everest Group’s outlook on the global services industry’s growth across leading locations, as organizations realign their future locations strategies.

Note: Everest Group publishes executive briefs for senior executives from enterprises and service providers. These briefs address hot industry topics and particularly challenging issues of the day in an easy to digest format.