Salesforce Healthcare Services PEAK Matrix® Assessment 2021

9 Dec 2020
by Abhishek Singh, Chunky Satija, Priya Sahni

Today, healthcare enterprises are looking to leverage Salesforce to not just engage with patients, but for their end-to-end business functions and to address broader healthcare needs, such as reducing technical debt, containing costs, driving patient centricity, and enabling data interoperability. Healthcare enterprises seek to create a 360-degree patient/member view by leveraging advanced analytics to better engage with and offer personalized experiences to patients/members, improve care outcomes, and drive cost efficiencies.

With these changing enterprise expectations and the evolving Salesforce technology landscape, service providers are building strong healthcare-specific solutions to expedite their clients’ time-to-market and are taking a strong inorganic approach to fill gaps across their Salesforce services portfolios and enhance their geographic footprints.

In this research, we present an assessment of 18 service providers featured on the Salesforce Healthcare Services PEAK Matrix®. The assessment is based on Everest Group’s annual Request For Information (RFI) process for the calendar year 2020, interactions with leading Salesforce service providers, client reference checks, and an ongoing analysis of the Salesforce services market.


This research assesses the following IT service providers / system integrators associated with Salesforce healthcare services: Accenture, Acumen Solutions, Coastal Cloud, Cognizant, Customertimes, Deloitte, IBM, Infosys, NTT DATA, Penrod, Persistent Systems, PwC, Silverline CRM, TCS, Torrent Consulting, Virsys12, Virtusa, and Wipro.


This report features detailed assessments of 18 Salesforce healthcare service providers, along with their strengths and areas of improvement.


Healthcare IT Services (ITS)

Sourcing and Vendor Management


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