An Evolving Digital Workforce to Assist Humans – Robotic Process Automation (RPA) State of the Market Report 2021
State of the Market

28 Dec 2020
by Amardeep Modi, Harpreet Kaur Makan, Utkarsh Shahdeo

Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide adoption across industries and geographies, as more enterprises become aware of its benefits. It has been a key enabler for organizations in reducing costs, improving operational efficiency and quality, increasing workforce productivity, enhancing customer and employee experience, and realizing quicker time-to-value. Encouraged by a growing number of success stories and positive word of mouth, many enterprises, Global Business Services (GBS) firms, and service providers are investing in RPA. RPA itself is a burgeoning market, rapidly evolving in terms of product features, deployment options, product architecture, training and support, partner ecosystem, and commercial models. Thus, investing in RPA is not enough – selecting the right enterprise-grade RPA technology partner is critical to success.

This research provides RPA buyers, software vendors, and third-party enablers (service providers, system integrators, etc.) a detailed view of the current state of the market and analyzes it across various dimensions, including market size and adoption trends, buyer expectations, key barriers to RPA adoption and best practices, solution characteristics, product capabilities & trends, RPA vendor landscape, and outlook for 2021-22.


  • All geographies and industries
  • RPA products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
  • RPA products from 21 leading global technology vendors: Appian, Automation Anywhere, AutomationEdge, Blue Prism, Datamatics, ElectroNeek, HelpSystems, Intellibot, Jacada, Kofax, Kryon, NICE, Nintex, Nividous, Pegasystems, Perpetuuiti, Qruize, Servicetrace, Softomotive, UiPath, and WorkFusion


In this research, we study the following topics:

  • Impact of COVID-19 on the market
  • RPA market size and adoption trends
  • Buyer expectations
  • Key barriers to adoption and best practices
  • RPA solution characteristics
  • RPA product capabilities and trends
  • RPA vendor landscape
  • Outlook for 2021-22


Service Optimization Technologies

Sourcing and Vendor Management


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