Robotic Process Automation (RPA) – Technology Vendor Compendium 2021

29 Oct 2020
by Amardeep Modi, Harpreet Kaur Makan, Utkarsh Shahdeo

Robotic Process Automation (RPA) has emerged as one of the fastest-growing markets in the enterprise automation segment in the past decade, with COVID-19 further accelerating its adoption across industries and geographies. RPA has enabled organizations to reduce costs, achieve greater operational efficiencies and higher quality, increase workforce productivity, enhance customer and employee experience, and realize quicker time-to-value. At the same time, it is critical to select the right enterprise-grade RPA technology partners to achieve success.

In this report, we share detailed profiles of 21 leading RPA technology vendors’ offerings and capabilities. The study will allow technology vendors to compare their offerings, capabilities, strengths, and areas of improvement with other vendors. It will also help existing and potential buyers of RPA assess the technology vendors on the capabilities they desire.


  • RPA products sold on license and irrespective of any ongoing business or IT process outsourcing or managed services
  • The report evaluates the following 21 global vendors: Appian, Automation Anywhere, AutomationEdge, Blue Prism, Datamatics, ElectroNeek, HelpSystems, Intellibot, Jacada, Kofax, Kryon, NICE, Nintex, Nividous, Pegasystems, Perpetuuiti, Qruize, Servicetrace, Softomotive, UiPath, and WorkFusion


This report provides a snapshot of 21 leading RPA technology vendors’ offerings and capabilities. Each technology vendor profile includes the following details:

  • Company overview
  • Recent deals and announcements
  • Market adoption and client portfolio mix
  • Product features and functionalities, and key enhancements
  • Delivery capabilities
  • Partnerships
  • Measure of capabilities across PEAK Matrix® dimensions
  • Key strengths and areas of improvement


Service Optimization Technologies (SOT)

Sourcing and Vendor Management


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