Intelligent Automation in Business Processes (IABP) – Solution Provider Compendium 2020

29 Mar 2020
by Sarah Burnett, Anil Vijayan, Prannav Srinivsan

The Intelligent Automation in Business Processes (IABP) Solution Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of 24 IABP solution providers. Each profile offers a comprehensive picture of a provider’s scope of operations, technology solutions, and delivery locations, along with Everest Group’s provider assessment. The compendium also sheds light on the IABP solution provider landscape. The report will enable current and potential buyers of IABP solutions to evaluate service providers on the capabilities they desire.


In this research, we study the following solution providers: Accenture, Capgemini, Cognizant, DigiBlu, Digital Workforce, DXC Technology, Exela Technologies, EXL, Genpact, HCL Technologies, Hexaware, IBM, Infosys, Mphasis, NTT DATA, PwC, Symphony, qBotica, RPATech, Sutherland Global Services, TCS, Tech Mahindra, Wipro, and WNS


Each service provider profile captures the following IABP-specific details:

  • • Solutions suite and scope of operations: key leaders, technology solutions, FTEs, and recent developments
  • • Delivery locations: country-level details of key delivery locations worldwide
  • • Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage, and the number of contracts by buyer size
  • • Technology solutions: brief profiles of key technology solutions
  • • Everest Group assessment: position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of service providers


Service Optimization Technologies (SOT)

Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)

Customer Experience Management (CXM) Services, including Contact Center Outsourcing

Finance & Accounting Outsourcing

Healthcare & Life Sciences Business Process Outsourcing

HR Services and Technology

Insurance - Business Process Outsourcing (BPO)

Procurement Outsourcing

Recruitment Process (RPO)


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