The global services landscape continued to experience growth in 2019, though at a slower pace in terms of both revenue and headcount due to a global macroeconomic slowdown, tightening legal/regulatory landscape (GDPR, Brexit), and volatile currency fluctuations. Market activity for new center setups was high across regions, though new center setups grew at slower pace in 2019 over 2018. For new center setups, engineering/R&D and IT services continue to experience the highest growth.
The Global Locations State of the Market Report 2020 describes the global services locations landscape and interprets locations-related developments and trends to design a best-fit locations portfolio strategy. The broader report has three parts – Key Trends Shaping the Landscape, Risk Watch and Locations PEAK Matrix®. It presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in investment environment, key developments across the world, and changes in exposure to various risks). It also provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix™ assessment of locations.
Scope
Industry: global services
Geography: global
Contents
This part of the report includes the following topics:
The business community has gone from “it’s nice to have some numbers to back up decisions” to analytics as a must-have component of corporate strategy. The global analytics Business Process Services (BPS) market crossed US$3 billion in revenue in…
