Global Locations State of the Market 2020: Moving Forward in Turbulent Times | Key Trends Shaping the Landscape

31 Mar 2020
by Parul Jain, Sauban Nafees, Surbhi Gupta

The global services landscape continued to experience growth in 2019, though at a slower pace in terms of both revenue and headcount due to a global macroeconomic slowdown, tightening legal/regulatory landscape (GDPR, Brexit), and volatile currency fluctuations. Market activity for new center setups was high across regions, though new center setups grew at slower pace in 2019 over 2018. For new center setups, engineering/R&D and IT services continue to experience the highest growth.

The Global Locations Annual Report 2020 describes the global services locations landscape and interprets locations-related developments and trends to design a best-fit locations portfolio strategy. It presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in investment environment, key developments across the world, and changes in exposure to various risks). It also provides industry-leading comparison and analysis of key changes in the maturity, arbitrage, stability, and potential of global delivery locations (cities) through our PEAK Matrix® assessment of locations.

Scope

Industry: global services

Geography: global

Contents

This report includes the following topics:

  • Key trends shaping the global services landscape
    • Growth of the global services market
    • Evolving geography-specific trends
    • Shifting sourcing models and services mix
    • The rise of reshoring
  • Risk watch
    • Risk dashboard
    • Updates on key changes in risk profiles for various delivery locations
    • Key risks/opportunities to watch out for at various delivery locations across various regions
  • PEAK Matrix®: Objective, data-driven, and comparative assessment of locations specific to a market segment (function and process); key market segments in scope include:
    • Information Technology – Application Development and Maintenance (IT-ADM)
    • Contact center (English language)
    • Transactional Business Process Services (BPS)
    • Complex/judgment-intensive BPS
    • Bilingual (Spanish and English language) BPS
    • Multilingual (European languages) BPS
    • Analytics
    • Digital services
    • Engineering/R&D services
    • IT services in the US

 

Membership(s)

Locations Insider™

 

 

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