PricePoint™: Q3 2019

17 Mar 2020
by Abhishek Sharma, Amanpreet Manchanda

PricePoint reports identify pricing trends for ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends driven by key market developments.


PricePoint Q3 2019 features:

  • An assessment of pricing drivers in ITO and BPO, including:
    • Buy-side dynamics
    • Supply-side dynamics:
    • Key macroeconomic factors:
    • Overall impact of the drivers on pricing in Q3 2019:
    • Pricing outlook for Q4 2019:
  • Featured research:
    • Assessment of automation potential across Order to Cash (O2C) services:


This report contains in-depth analysis of the drivers that impact ITO and BPO services pricing in India and the US, including:

  • Buy-side drivers, such as deal size, deal volume, value mix, and new deal renewal mix
  • Supply-side drivers, such as resource utilization, support costs, and service provider financial performance
  • Macroeconomic factors, such as operating cost inflation and foreign exchange rates

This report also assesses the cumulative impact of these drivers on pricing in Q3 2019 and provides the outlook for Q4 2019. The featured research includes an assessment of:

  • Automation potential across O2C services
  • Degree of FTE reduction across O2C services
  • Degree of market adoption
  • Automation use cases across O2C services




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